Customer Support

Need help using Echospin or have a question about how it works? You may find your answer below in the list we've compiled of our most Frequently-Asked-Questions (FAQ).


Can't find your question?
Feel free to contact us for even more questions and answers.
 

Echospin is a technology company that offers magical solutions for content providers to deal directly with fans without the need for middlemen. Our patented technologies make it effortless and cost-effective to sell and promote content from any location on the web.

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The Echospin Delivery Wizard is one of the coolest technologies that you will ever use.

The Wizard can deliver audio and video content in three different ways:

• Save to Folder
  Save audio and video files to your computer's media folder or any other folder you specify. This option also automatically imports the files to your preferred music player and creates a playlist.


• Copy to Device
  Copy audio and video files directly to your portable device (only iPods are supported at this time).


• Burn to CD
  Burn an audio CD (provided you have a burner and a blank disc).

The Delivery Wizard has all of these capabilities built in. You can choose one, two, or all three of the delivery options. Echospin will even print out the artwork for you, if you want. It's that simple.

For Mac users, we've made it simpler still. The Wizard instantly imports your music, videos, and digital booklets directly into your iTunes library.

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The Delivery Wizard requires Windows or OS X, with a broadband connection. Supported web browsers include recent versions of Internet Explorer, Safari, Chrome, Firefox and Opera. If your system does not meet these requirements, you can still choose the Manual option.

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Magic. If we told you, the elves would be very upset.

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When you close the Delivery Wizard, it goes away. Don't worry, though! You can always get it back. The Delivery Wizard isn't meant to be launched on its own, so just click the same link you originally followed or check your email for your purchase confirmation. For every album you purchase or redeem, Echospin sends you an email confirmation that includes a special "resume" link built right into the message. Click that link to get back to the Wizard.

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It's very easy. In Windows, just go to Control Panel -> Add/Remove Programs (in Vista, this will be called either "Uninstall Program" or "Manage Programs and Features"). Be sure the Delivery Wizard and all browser windows are closed. Select Echospin Delivery Wizard from the list and then click remove. Mac users can simply drag it to the trash.

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This is usually because a software firewall or antivirus program is blocking the Delivery Wizard from connecting to Internet. Approve the connection request when prompted, or manually add an exception to the firewall rules/whitelist.

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It happens. Don't worry, though! You can still manually get your files using your web browser's built-in download functionality. Sure, it takes a bit longer, but will ensure you get your music.

Simply left-click on each item, and be sure to select "Save" when prompted by your browser. We recommend saving the files to your music folder, so that you can easily import the downloads into your preferred music player when done.

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The Manual option is available for those who do not want to load the Delivery Wizard. It allows you to manually get your files using your web browser's built-in download functionality.

Simply left-click on each item, and be sure to select "Save" when prompted by your browser. We recommend saving the files to your music folder, so that you can easily import the downloads into your preferred music player when done.

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Unless noted otherwise, Echospin delivers MP3 files when saving music to a folder or to a portable device. Digital audiophiles will want to know that all MP3 files distributed through our service are encoded with LAME at a minimum of 192Kbps VBR, with most recent releases encoded at a setting of 320Kbps VBR. Playlist files are M3Us. Digital booklets are delivered as PDF files, and an album's accompanying cover art comes as a JPEG. All video content is delivered as MP4s.

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Echospin is not a media player, media library, or digital entertainment hub. Rather, Echospin is all about delivering the music and video to you effortlessly and then getting out of the way so you can enjoy it.

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The Delivery Wizard will attempt to import your music into iTunes, if it detects that iTunes is your default media player. If this didn't happen, or you chose the Manual option, adding the music is as easy as following the steps below:

• Open iTunes, then go to File, and select Add File to Library.


• In the Add to Library window, browse to your downloaded music folder -- usually named Downloads, My Music, or iTunes Library.


• Select the titles you wish to import and click Open.

The music you selected should now be listed in your iTunes library.

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Echospin uses strong encryption technology to protect the transmission of sensitive data, including your credit card number. Once payment has been securely processed, Echospin keeps a record of the transaction, but we do not keep your credit card number.

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That's a good question. Please contact us. We promise that we will track it down. Please include your order number, name, email and shipping address, as well as when and where you made your purchase.

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If you have any questions about any charges from Echospin, please contact us. Be sure to let us know your full name as it appears on your card, and the date and amount of the charge.

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You can always contact us. We'll get back to you as soon as possible and try to resolve whatever problem you have. Please try to include as much background information as possible.

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